Team
Partner Success
Location
Remote (U.S.)
Employment Type
Full time
Partner Success Consultant
Full-time | Hybrid (Provo, UT) or Remote (U.S.) | Reports to: Director of Partner Success
About Halda
Halda is the AI enrollment platform for higher education. We help colleges and universities enroll more students by synchronizing recruitment across websites, email, text, and voice. Every interaction builds on the last, giving enrollment teams the context they need to deliver individualized experiences at scale while improving conversion, increasing efficiency, and helping more students enroll.
About the opportunity
Partner Success Consultants own the relationship with our partners (we say "partners," not "customers," and we mean it). This is a strategic seat. You'll sit across the table from vice presidents of enrollment, spend your time on the plan and the results, and work with them year-round to hit their yield, application and net tuition revenue goals.
The best people in this role are consultants at heart. They understand the enrollment funnel from inquiry to melt. They can sit with a VP, diagnose what's holding the class back and prescribe the Halda strategy that fixes it. Then they stay close to make sure it works and becomes the tool the team can't imagine cutting.
You won't do this alone. You'll pair with an implementation team member on the product side to put campus strategy into motion, which keeps your focus on the plan and the relationship. You'll also work closely with our Director of Strategic Partnerships, who owns net revenue retention, to turn healthy partnerships into upsells and expansion.
What you'll do
- Own a portfolio of higher ed partners and the outcomes that matter to them: inquiry-to-enrolled conversion, application completion, yield and net tuition revenue.
- Act as a strategic advisor to enrollment leaders. Learn their goals, map them to Halda and build the plan that gets them there.
- Plan and run executive strategy reviews each spring and fall with VPs of enrollment and other key decision makers. Show the value Halda is delivering and make the case to expand the partnership. These reviews are how a renewal becomes an expansion.
- Meet with partners throughout the year to review results, adjust strategy and keep Halda pointed at their enrollment goals.
- Partner with your implementation counterpart to translate campus strategy into live work, and with the Director of Strategic Partnerships to grow the account.
- Tell the Halda story with conviction, so partners see how one platform that remembers every student beats a pile of point solutions.
- Bring the voice of the partner back to our product team so what we build next reflects what campuses need.
What we're looking for
- Higher education experience. You've worked on a campus, for a campus, or both, and you know how enrollment and admissions teams really operate.
- A working command of the enrollment calendar. You know when institutions set budgets, when fair and travel season hits, when admits go out and when deposits are on everyone's mind, and you time your work around it.
- Customer success, account management or consulting experience is a strong plus, ideally managing a portfolio of relationships.
- The credibility to hold a room with a vice president of enrollment and the empathy to earn their trust.
- A consultant's instinct. You diagnose before you prescribe and tie every recommendation to an outcome the partner cares about.
- Comfort working across teams. You can hand execution to an implementation partner and team up with the Director of Strategic Partnerships on expansion without dropping the ball on the relationship.
- Comfort with SaaS and real technical aptitude. You don't need to code, but you should enjoy figuring out how tools work.
- You've got range for a startup. When processes are missing, you build them.
- You bring energy people want to be around.
What's offered
- Competitive salary
- Health, dental and vision coverage, with employee premiums 100% covered
- HSA available
- Flexible PTO from day one
- Paid holidays
- Equity opportunities available
- Bi-monthly pay structure
- Travel expense reimbursement (transportation, lodging, meals) for approved events
Why Halda
You'll join a team that's genuinely good at this, has fun doing it, and is changing how students find the right school. You'll work at the front edge of AI and enrollment, with competitive comp and a real say in where the company goes. If you know the enrollment world and you want to be the person a VP calls first, let's talk.
How to apply
Send a resume and a short note on a partner or account relationship you inherited or turned around, what you diagnosed as the real problem, and what happened to the relationship as a result. Send your application to careers@halda.ai.